The final step of an online consultation often comes down to one practical question: how does the medicine actually get to me? This is a question that comes up often. HansMed understands that if the process of receiving your medicine is unclear, it can feel unsettling even after the consultation itself is done. This article walks through the entire journey — from prescription to delivery — and what to check once the medicine arrives.

What This Is

After an online consultation, the practitioner writes a prescription based on the pattern differentiation (辨证) from the session. What HansMed Modern TCM dispenses and delivers is concentrated scientific Chinese medicine (powder or granules) and Chinese proprietary medicine (tablets, pills, capsules) - forms that are already prepared and ready to take, with no decoction needed on your part. The clinic forwards the prescription to a partner pharmacy, which prepares it and posts it to the address you give. You do not need to visit the pharmacy.

Delivery currently covers the Klang Valley only. If you are elsewhere, a practitioner can still assess you and write a prescription, which you fill at a Chinese medicine shop or pharmacy near you.

If the practitioner considers traditional raw herbs (饮片, the kind you decoct yourself) a better fit for your situation, the route is the same: they write the prescription and you buy the herbs yourself. Raw herbs are not part of the delivery service.

The Process

After the consultation ends, the practitioner compiles the prescription and forwards it to the partner pharmacy. A licensed pharmacist there verifies it, confirming that the medicine and dosages are correct before preparation begins. The prepared medicine goes out in a courier bag, with no special packaging. Within the Klang Valley, delivery typically takes 1 to 2 working days from dispatch.

HansMed currently operates by online consultation with Chinese medicine dispensing; in-person consultations are coming soon. The dispensing and delivery described above is how this clinic works today.

After Receiving Your Medicine: Three Things to Check

When your medicine arrives, take a few minutes to check the following three points — it can prevent confusion later.

The instructions are printed on the medicine packaging inside — the courier bag itself carries none. So open the outer bag and read the label on the packaging within.

First, how to take it. The label usually states the method — for example, dissolved in warm water, swallowed directly, or taken after meals. Powders, granules and tablets are taken differently. Please follow the label.

Second, when to take it. Some herbal formulas are best taken before meals, while others are better after. If the label does not specify, or if you are unsure, contact your practitioner to confirm.

Third, how long to take it. The recommended duration of one course is usually stated on the label. Please follow the practitioner's advice on how long to continue, and do not extend or shorten the course on your own. If you experience any discomfort during the course, contact your practitioner.

Safety and Hygiene, and What to Tell Your Practitioner Before the Consultation

The preparation and delivery of Chinese medicine involves both product quality and hygiene. The verification by a licensed pharmacist is one of the key checkpoints in this process. The medicine is sent in a courier bag, with no additional temperature control or special handling in transit. If the package arrives damaged or the medicine has absorbed moisture, see the FAQ below for what to do.

During an online consultation, please proactively inform your practitioner of the following:

• All medications you are currently taking, including Western medicine, over-the-counter products, nutritional supplements, and other proprietary Chinese medicines.
• Whether you are pregnant, planning to conceive, or currently breastfeeding.
• Any history of drug allergies, especially reactions to specific medicines or ingredients.
• Any chronic conditions, such as diabetes, hypertension, or heart disease.

This information can influence the prescription. Please be honest and thorough.

A note: this section is general information only. For conditions like these, follow your doctor's diagnosis and treatment, and seek medical attention when you need it.

Possible Reactions Afterward, and When to Contact Your Practitioner

After taking herbal medicine, your body may respond in various ways. Reactions that may appear during a course of herbal medicine include changes in bowel habits, shifts in appetite, or a feeling of fatigue. The duration of these reactions varies from person to person. If a reaction persists or does not improve, please contact your practitioner.

If you have difficulty breathing, tightness in the throat, swelling of the lips or face, dizziness with a racing heartbeat, faintness, or loss of consciousness, stop taking the medicine and call 999 or go to the nearest emergency department immediately. Reactions like these can move quickly, and they do not always begin with breathing symptoms — do not wait for a reply from your practitioner first.

If any of the following occurs, stop taking the medicine immediately and contact your practitioner:

• Skin rash or itching.
• Severe vomiting, diarrhoea, or persistent abdominal pain.
• Any symptom that feels wrong to you.

If any of these persist or worsen, go to the nearest emergency department now — or call 999 if you cannot travel safely.

When This Is Not Suitable

Herbal medicine is not appropriate for every situation. The following circumstances are not suitable for relying on an online consultation to prescribe herbal medicine:

• Emergencies, such as severe chest pain, difficulty breathing, loss of consciousness, or persistent high fever. Call 999 or go to the nearest emergency department immediately.
• Injuries requiring urgent care, such as fractures or major bleeding.
• Sudden worsening of symptoms, or the appearance of new severe symptoms.

Online consultations are suitable for stable conditions that require ongoing management. For a fuller account of what belongs online and what does not, see when an online consultation is not the right choice. If you are unsure whether your situation is appropriate, please consult a registered TCM practitioner first, or seek medical attention directly.

A note: this section is general information only. For conditions like these, follow your doctor's diagnosis and treatment, and seek medical attention when you need it.

Frequently Asked Questions

Q: Is herbal medicine prescribed via online consultation different from that prescribed during an in-person visit?

A: The content of a prescription depends on the practitioner's pattern differentiation, not on the mode of consultation. Whether online or in person, the practitioner prescribes based on the information you provide. The difference is that during an in-person visit, the practitioner can perform pulse diagnosis and tongue examination, while an online consultation relies primarily on your description and photos. Therefore, during an online consultation, please describe your condition as thoroughly as possible.

Q: What should I do if the package arrives damaged, or the medicine has absorbed moisture?

A: Do not take it. Take photos first, then message us on WhatsApp (+60 11-6560 0393). We will arrange a replacement, usually completed within 3 working days of your report.

This number is for delivery and parcel matters. For questions about your medicine or your condition, raise them with a practitioner through an online consultation.

Q: Can I collect the medicine myself from the pharmacy?

A: Self-collection is not available at present. Everything prepared is sent out by courier.

Q: What if the practitioner thinks traditional raw herbs are more suitable for me?

A: The practitioner writes the prescription and you buy the herbs yourself at a Chinese medicine shop. What HansMed delivers is concentrated scientific Chinese medicine and Chinese proprietary medicine; raw herbs requiring decoction are not part of the delivery service.

Q: Can I take herbal medicine together with Western medicine?

A: Some Chinese medicines may interact with Western medications — see do Chinese herbs carry risks? for the fuller picture. Please inform your practitioner of all Western medicines you are currently taking before starting herbal medicine. If you are seeing both a Western doctor and a TCM practitioner, make sure both are aware of your ongoing treatment. Do not stop or adjust your Western medication on your own.

Q: Can the medicine be shipped to East Malaysia?

A: Delivery is currently limited to the Klang Valley. East Malaysia and other regions are not covered at present.

Q: If I do not feel any effect after a few days, can I increase the dosage myself?

A: No. Please follow the dosage indicated on the label. If you feel the effect is insufficient, contact your practitioner to assess whether the prescription needs adjustment. Do not adjust the dosage on your own.

👉 If you are unsure whether your situation is suitable for having Chinese medicine prescribed through an online consultation, you are welcome to book an online consultation with HansMed, where a practitioner registered under the T&CM Act 2016 can assess it with you. In-person consultations are coming soon.

Sit with a licensed TCM practitioner from wherever you are.

HansMed Modern TCM

线上问诊的最后一站，往往是同一个问题：药怎么来？这也是不少读者常问的事情之一。汉方中医了解，看完诊之后，下一步的「拿药」如果流程不清楚，心里总有些不踏实。这篇文章就把从处方到收药的过程，以及收到药之后该注意的事，一次说清楚。

这是什么

线上问诊之后，中医师会依据看诊时的辨证结果开方。汉方现代中医目前配送的是浓缩科学中药（粉剂或颗粒）与中医成药（片剂、丸剂、胶囊等）——都是已经制好、可以直接服用的剂型，不需要您自己煎煮。处方由诊所转交给合作药房，药房配好之后寄到您指定的地址，您不需要亲自跑一趟。

目前配送范围为巴生谷一带。 若您在其他地区，医师一样可以为您评估并开立处方，您可以持处方在住家附近的中药房或药房购买。

若医师认为传统饮片（需要自行煎煮的药材）更适合您的情况，做法也是一样：医师会开立处方，由您自行到中药房购买。这一类药材目前不在配送范围内。

过程

看诊结束后，医师会把处方整理好，转交给合作药房。药房收到处方后，会由持证药剂师核验，确认药品与剂量无误之后，才开始配药。配好的药会装入快递袋交寄，没有特殊包装。在巴生谷一带，从寄出到收到，通常需要 1 至 2 个工作天。

汉方中医目前以线上问诊与中药为主，亲诊服务即将推出。上述配药与寄送，即为本诊所目前的做法。

拿到药之后，先确认三件事

收到药之后，先花几分钟确认以下三件事，可以避免后续的混淆。

说明印在里面的药品包装上，快递袋外面不会有。 所以请拆开外层的快递袋，看里面药品包装上的标示。

第一，怎么吃。药品包装上通常会注明服用方式，例如以温水冲服、直接吞服，或是饭后服用。粉剂、颗粒与片剂的服法不同，请依照包装上的标示。

第二，什么时候吃。有些中药适合饭前服用，有些则适合饭后。若包装上没有注明，或您不确定，请联络您的医师确认。

第三，吃多久。一个疗程的服用天数，通常会写在药品包装上。请按照医师建议的时长服用，不要自行延长或缩短。若服用期间有任何不适，请联络您的医师。

安全与卫生，以及看诊前该主动告知医师的事

中药的配药与寄送，涉及药品品质与卫生安全。持证药剂师的核验，是其中一道重要的把关环节。药品以快递袋寄出，运送途中没有额外的温控或保存处理。若收到时发现包装破损或药品受潮，处理方式见下方常见问题。

在线上问诊时，请主动告知医师以下事项：

• 目前正在服用的所有药物，包括西药、非处方药、营养补充品，以及其他中医成药。
• 是否怀孕、备孕或正在哺乳。
• 是否有药物过敏史，尤其是对某些药物或成分的过敏反应。
• 是否有长期疾病，例如糖尿病、高血压、心脏疾病等。

这些资讯会影响处方的开立，请务必如实告知。

小提醒：本段仅为一般知识说明。相关情况请以西医的诊断与治疗为主，并在需要时及时就医。

之后可能出现的反应，以及什么情况该联络医师

服用中药之后，身体可能出现各种反应。服药期间可能出现的反应包括排便习惯的改变、食欲变化，或疲倦感。这些反应的持续时间因人而异。若反应持续不退，或情况没有改善，请联络您的医师。

若出现呼吸困难、喉咙紧缩、嘴唇或面部肿胀、头晕心悸、快要昏倒或意识不清，请立即停止服用，并立刻拨打 999 或前往最近的急诊部。这类反应可能进展得很快，也可能一开始没有呼吸道症状——不要先等医师回复。

若出现以下情况，请立即停止服用，并联络您的医师：

• 皮肤出现红疹或瘙痒。
• 剧烈呕吐、腹泻，或腹痛持续不减。
• 任何让您觉得不对劲的症状。

若上述情况持续或加重，请立刻前往最近的急诊部；若无法安全前往，请拨打 999。

不适用的情况

中药并非适用于所有情况。以下情形不适合依赖线上问诊开立中药处方：

• 急症，例如剧烈胸痛、呼吸困难、意识不清、高烧不退。请立刻拨打 999，或前往最近的急诊部。
• 需要紧急处理的创伤，例如骨折、大出血。
• 症状突然恶化，或出现新的严重症状。

线上问诊适合的是病情稳定、需要持续调理的情况。哪些情况该直接就医，另有一篇完整说明：哪些情况不适合线上问诊。若您不确定自己的情况是否适合，请先咨询注册中医师，或直接就医。

小提醒：本段仅为一般知识说明。相关情况请以西医的诊断与治疗为主，并在需要时及时就医。

常见问题

问：线上问诊开的中药，和亲自看诊开的中药有差别吗？

答：处方的内容取决于医师的辨证结果，而不是看诊的方式。无论是线上还是实体看诊，医师都会依据您的描述与情况来开方。差别在于，实体看诊时医师可以进行脉诊与舌诊，线上问诊则主要依赖您的描述与照片。因此，线上问诊时，请尽量详细描述您的情况。

问：收到药之后，发现包裹破损或药品受潮怎么办？

答：请勿服用。请先拍照存证，再透过 WhatsApp 联络我们（+60 11-6560 0393）。我们会为您安排替换，通常在收到您的通知后 3 个工作天内完成。

这个号码用于配送与包裹相关事宜。用药或身体状况的疑问，请透过线上问诊向医师提出。

问：我可以自己到药房取药吗？

答：目前不提供自取，所有配好的药都以快递寄出。

问：如果医师认为我需要传统饮片（需要煎煮的药材）呢？

答：医师会开立处方，由您自行到中药房购买。汉方中医目前配送的是浓缩科学中药与中医成药，需要煎煮的饮片不在配送范围内。

问：中药可以和西药一起吃吗？

答：有些中药与西药之间可能存在交互作用。安全用药的完整说明，可参考：中药也有风险？。请务必在服用中药前，告知您的医师您正在服用的所有西药。若您同时看西医与中医，请让两边都知道您正在接受的治疗。切勿自行停药或自行调整西药剂量。

问：药可以寄到东马吗？

答：目前只配送巴生谷一带，东马与其他地区暂时不在配送范围内。

问：如果吃了几天觉得没效果，可以自行加量吗？

答：不可以。请按照药品包装上标示的剂量服用。若觉得效果不明显，请联络您的医师，由医师评估是否需要调整处方。不要自行增减剂量。

👉 如果您不确定「我的情况适不适合用线上问诊开中药」，欢迎透过汉方中医的线上问诊，由依 2016 年 T&CM 法令注册的医师为您评估。亲诊服务即将推出。

无论身在何处，与持证中医师对坐。

汉方现代中医